FAQs

PRODUCTS

Are Tashi Botanica products mass-produced?

Our products are not mass-produced or factory made. We only produce and bottle to order.

Do Tashi Botanica products contain parabens?

Our ingredients are sustainably and ethically sourced. In our commitment to clean beauty, we say no to the use of parabens, sulphates, and phthalates in our products.

How to check if the product is suitable for my skin?

If you are still unsure about the product’s reaction (if any) on your skin, you can conduct a patch test.

What is the shelf life of Tashi Botanica products?

All products have a shelf life of 24 months.

ORDERS

Where is my order?

To check the status of your order, log in to your account from our website. Click on ‘My Orders’ to check the status of your ongoing or previous orders.

Can I cancel or make changes to my order once placed?

You can cancel your order within one hour of placing the order on the website through the following mechanisms:


(i) Your account section on the website; or
(ii) Chat service enabled on the website.


If an order is not cancelled within one hour, you will not be allowed to cancel the order.

A complete refund will be initiated for prepaid orders that are cancelled within one hour of placing the order on the website. The money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.

When will my order ship?

All domestic orders, once processed are shipped within 7 working days.

What forms of payment do you accept?

We offer multiple and secure ways to pay for your order which include

- Credit and Debit Card

- Net Banking

- UPI

- Cash on Delivery

SHIPPING

Are there any shipping charges applicable on my order?

No Shipping Charges are applicable on orders placed through this website.

How long will I have to wait to get my order?

Our current delivery timeline is 5-7 business days. You’ll receive a shipping confirmation by email as soon as your products are on their way.

Do you ship everywhere in India?

Yes we do. We’re happy to take TASHI BOTANICA to every corner of India.

Do you ship internationally?

Unfortunately, at the moment TASHI BOTANICA, products are available in India only.